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Residents services improvement

In 2017, the Poznań City Hall developed and implemented numerous practices and solutions to streamline the performance of its tasks, improve safety, and improve the quality of service and life of residents. These included, among others: campaigns were organised to remind customers, before issuing a reminder, of their obligation to pay taxes, thus reducing the […]

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Public participation and social consultations

In 2017, the amount allocated for the implementation of projects under the Poznań’s Participatory Budget amounted to PLN 18 million. Public consultations As part of its activity consisting in broadly understood activation of residents, the City of Poznań carried out the following activities: supporting the process of social participation organisation of public consultations cooperation with […]

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Open Data

Biuro Poznań Kontakt (“Poznań Contact Office”) provides call and contact center services based on municipal ICT services. In 2017, the Office’s employees conducted over 574 thousand interviews with customers. Biuro Poznań Kontakt Within the scope of services provided, the Biuro Poznań Kontakt (Poznań Contact Office) delivers information on administration and the way of providing public […]

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Administration and information integration

In 2017, the City of Poznań allocated nearly PLN 4.35 million for investments related to its IT system. In 2017, the City of Poznań allocated nearly PLN 4.35 million for investments related to the IT system, and the most important of them included: implementation of a financial subsystem included in the Real Estate Management System […]

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Smart standards and e-services

The Poznań City Hall plans and performs its tasks using a process approach as part of a management system compliant with PN-EN ISO 9001:2015 and PN-EN ISO 14001:2015 standards. They both introduce improved monitoring of documentation and records, involvement of management in building a quality management system, or systematic measurements, e.g. in terms of customer […]

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City organisational structure

In 2017, the Poznań City Council held 19 sessions – one session more than in 2016 – 259 committee meetings were held and 420 resolutions were adopted. In 2017, the Mayor of the City of Poznań issued 1,025 orders. Poznań is a city with district rights and a municipal commune. According to the Statute of […]

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